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    Top 5 Wix Technical Issues And How To Fix Them


    Wix is well known as a beginner-friendly ecommerce website builder, starring its drag-and-drop interface which enables anyone to build a website. However, all web properties will have errors from time to time 

    - Wix included. If an error is not fixed in a timely manner, here are some of the adverse effects:

    • Credibility - Visitors who see an error page will not get the best impression, and it can even deter customers from making a purchase
    • SEO - Errors can lower your rankings on search engines

    Read on about the various types of errors, what they mean, and how to fix them.

    The Three Types Of Errors

    There are several classifications of errors in Wix. 

    Editor Issues

    Browser Compatibility Problems

    Live Site Errors

    1. Editor Issues - These errors relate to the Wix Editor itself. For example: being unable to open the Wix Editor. The solution for this problem would be to follow these steps:
    • Try again with incognito mode
    • Clear cache
    • Disable add-ons and extensions and try again
    1. Browser Compatibility Problems - This type refers to the way your website is accessed and viewed through various browsers. For example: being unable to log in to your Wix account due to the browser blocking third-party cookies. In this case, you would need to enable cookies based on the type of browser you are using. If you are using Chrome, the instructions are as follows:
    • Click “More” icon at the top right corner of the browser window
    • Click “Settings”
    • “Advanced” > “Privacy and Security” > “Site Settings” > Cookies
    • Turn on the toggle “Allow sites to save and read cookie data”
    1. Live Site Errors - These include loading errors and all other server-related issues. For example: getting a “10104 Error” message. To solve this issue, you would need to open your Wix Editor in incognito mode, make the desired changes on your site, and save.

    As you may have gathered, the technical errors that can be encountered on Wix are extremely varied. In this article, we will focus on the most common live site errors and how to fix them.

    Error 502 (Bad Gateway)

    This error means that the communication between two servers was invalid. Here are the steps towards resolving it:

    • Hit F5 on your keyboard (Command + R on Mac)
    • Refresh the page
    • Try to visit the URL again
    • If these steps do not help, there are some steps you can take such as disabling antivirus software or trying a different network connection

    Error 401 (unauthorized)

    This error indicates that the page you are trying to access is restricted. This can happen due to wrong login details or other entry prohibitions. In this case, the best steps to take are as follows:

    • Check that the URL is correct
    • Try a different browser and if the problem persists, clear your cache
    • If you need to change your login credentials, you can select “Account Retrieval”

    Error 403 (forbidden)

    This error means that you are forbidden or unauthorized from accessing this page. This HTTP status code can be resolved in the following ways:

    • Check that the URL is correct
    • Clear your browser’s cache as well as cookies

    Error 404 (not found)

    This common error is an HTTP standard response which means that the page does not exist at the URL you are trying to enter. This can happen when a page has been removed and no longer exists, typically as a result of clicking an outdated link. Some other common causes of this error include:

    • Your site is not live yet
    • Your purchased domain is not connected to Wix yet
    • You have clicked an old URL that has been cached from a site that used to be connected

    Here are the steps for solving a 404 error message:

    • Refresh the page you are on
    • Re-enter the URL and make sure the details are correct
    • Try entering the same page via the homepage, rather than directly
    • Try another browser, and if this solves the problem, you can clear cache on the original browser 

    Error 500 (internal server error)

    This error code is general, meaning that there was a problem with the server, but offers no specificity as to exactly what went wrong. This implies a variety of causes could have created this issue.

    To solve this error, the steps are as follows:

    • Refresh the page 
    • Re-enter the URL and make sure the details are correct

    This error is usually resolved on its own, but if it has not gone away within a few minutes, it would be best to check with Wix support.

    What To Do If You Have An Error

    When you choose Wix to build your ecommerce store, you are not expected to be able to solve all technical issues by yourself. 

    With experience, you will become familiar with the various types of errors and how to resolve them. In the meantime, if you encounter any error, here are the steps you should take:

    1. Refer To The Wix Technical Assistant - This is a collection of self-service documentation that can help you find the solutions to almost any problem. It is well written, clear, and extremely helpful.
    2. Check Out The “Technical Difficulty” Page - This is where errors are addressed in more detail, based on articles addressing real users’ problems.
    3. Submit A Support Ticket - You should go for this solution if the first two options did not solve your problem. Here you will be able to specify the details of your error, as well as attach a screenshot to get the most accurate support.

    Bottom Line

    Wix is user-friendly, and this goes for technical complications too. If any ecommerce store owner encounters an error, they have a thorough and comprehensive framework in place to help with any problem, as well as a support team available at all times. When an error occurs, taking swift action and turning to the right places will help you resolve any matter that arises  in no time.